midorieyes:
Was a bit peeved when I came into work today because an order I had done the day before came back and apparently it was “all wrong” and we were going to give it to the customer for free after we fixed it. It’s funny, because me and the lady I spoke to about this job were in total agreement with what she wanted and I was fairly certain we understood each other, but nOPE??????? There must have been some major miscommunication along the way because when I looked at the revised version it was pretty different compared to what she told (or didn’t tell) me. And she thinks she’s getting a $60 order for free LMAO that’s not gonna happen. She’s getting a 20% discount and that’s it (even my supervisor was like “nuh-uh that’s $60 worth of time and ink.”) I wonder where her mind was when she never once stopped to correct me as I CLEARLY reiterated the instructions back to her.

Something you’ll learn in customer service is that there are people who walk in to a business already knowing they are not going to pay for their service. I’ve had people who will complain about something very minor and easy to fix (they’re having trouble getting their device to connect to the internet, the thermostat in their room doesn’t seem to be working, etc.) and I offer to come fix it for them and they decline, and then go to management and complain until they get what they want, a comp’d night. I’ve had some throw me completely under the bus (“I felt like she thought I was wasting her time” was one from a guy who wouldn’t let me come fix his problem), all so they don’t have to pay.